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Return and Refund Policy

Frequently Asked Return Policy Questions

Quick Links:

1) What is Stash Lab's return policy? 

2) What if an item arrives broken?

3) What happens if my package is returned to sender?

4) How do I file a return?

5) Do you offer exchanges? 

6) Can I return an I broke?

7) Can I return a used item?

8) Do you charge a restocking fee?

9) How long does it take for a refund to be issued?


Stash Lab accepts returns on unused products within 15 days of delivery. We do not accept used product returns under any circumstances. All returns MUST have a valid RMA number. An RMA number is a unique number provided by Stash Lab, which is to be displayed on or included in the returned product's packaging. 

    • Discretionary returns (returns due to customer preference and not Stash Lab error ie. wrong, broken, defective items, etc.) will incur a 15% restocking fee.
    • Returns in exchange for Stash Lab store credit will never incur a restocking fee.
    • Shipping charges and rush processing fees are non-refundable.

In order to return an item, you will have the option of using a Stash Lab provided, prepaid shipping label or shipping the item back using your own label. If it is a discretionary return, then the cost of the postage will be subtracted from your refund. If you choose to use your own return label, we will not reimburse for the cost of the label.  



In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 7 days of delivery using the link below. 

    • You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging. 
    • Stash Lab will replace the broken item at no additional cost or we may provide you with a full refund.
    • Stash Lab may request that you send back the original defective item at no additional cost (we'll provide a prepaid label). 

You may also contact support via email at




In the event your package is returned to the sender due to an invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage. If your package was returned to sender, please contact support to process a re-shipment via live chat, phone, or email.



If you are unsatisfied for any reason, you may file a return within 15 days of delivery (damaged item claims must be made within 7 days) by clicking the link below. You may also contact support via email at




If you received the wrong item, contact our support team to get it corrected as quickly as possible.

If you would like an exchange due to preference, we will issue an RMA number to send back the original item. You will be refunded store credit, which you may use to order a different item. 



If an item breaks after you use it, send your order number and clear photos of the damage to our support team to get a one-time use coupon code that will discount a replacement by 15%. We will not ask for the item back, so you won't need an RMA. 

Please contact our support team at



We do not accept returns on used items. We will not make exceptions to this policy 



Discretionary returns (returns due to customer preference and not Stash Lab error ie. wrong, broken, defective items, etc.) will be charged a 15% restocking fee. In addition, shipping and rush processing charges are non-refundable. 



Once we receive your return, a refund will be issued within 48 hours. Please allow 2-4 days for your bank to clear the funds.